FREQUENTLY ASKED QUESTIONS

 

Is everything in your shop vegan?

Yes, every single item in our shop is 100% vegan, from the food we serve, to the groceries items we sell.

Do any of your products contain honey?

No, our items are completely vegan, meaning they are free from eggs, milk, meat, and honey.

Are your items nut free?

While most of our items do not contain nuts, we do have nuts on site, and as such, we cannot guarantee that our products have not come into contact with nuts.

Do you have gluten free products?

Many of our grab and go grocery items are gluten free, and we do have a small selection of gluten free baked goods. We can also do gluten free special orders for custom cakes, cookies, or any other baked good. However, please be advised that we do have gluten on site, and as such, if you have a severe allergy, we cannot guarantee that no cross contamination has occurred.

What do you mean when you say you are committed to sourcing locally?

We love our city, and as such, whenever something is not made from scratch in house, we make sure we are still getting it locally. Our coffee is locally roasted by Relay Coffee Roasters, our tea is locally blended by Terra Teas, our coconut milk based ice cream is made locally by Rudy’s, our pickles are made locally by Marty’s Pickles, our bread and bagels are baked right down the street at Quality Bakery, we have locally made vegan dog treats, and we love to feature the work of local artists.

What is in your grocery section?

We carry a range of items that are both made in house, and specialty goods that are harder to find so that we can give you a one stop shopping experience. Our house-made items include: our seitan based bacon, our tofu based egg salad, our soy curl based chicken salad, our sweet chili heat mac and cheeze sauce, and our soy curl based jerky. We also carry items ranging from soy curls, to locally made vegan dog treats, to Go Max Go chocolate bars. We keep it as well stocked as possible and try to order in new items all the time. If you are looking for a specific item and want to make sure we have it in, just give the shop a call!

Do you take reservations?

No, we are a small café, and as such, we do not take reservations. However, we do have lots of seating available, so there is usually room for everyone!

Are your baked goods made in house?

Yes, all baked goods are made from scratch in house daily.

Do you still have food available for eating in?

Absolutely! We have a warmer full of pizza pockets and lots of baked goods and drinks available. We also have lots of seating and free wifi, so feel free to come spend some time with us!

If my friend is not vegan but wants to eat with me, can they bring in their non vegan lunch to eat?

No, we do not allow non-vegan items to be eaten on site. We are committed to being a meat, dairy, and egg free facility, and many of our customers choose us because they have allergies to one or more of those items, and we want to guarantee to them that no cross contamination occurs at The Hearty Hooligan.

Do you make cakes?

Absolutely! Click on our "custom cakes & cookie pies" link or call the shop for more info!

How much notice do I need to give for a cake order?

Our minimum is 48 hours, longer for a more complex cake.

Are you a café or a grocery store?

We are both! We are a café with lots of freshly baked goods as well as a small vegan grocery section.

Do you have dairy for coffee?

No, we are a completely vegan café. We offer soy milk, almond milk, coconut milk, soy creamer, and coconut creamer for coffee.

Where can I park?

There is metred street parking all along Ottawa street, a municipal lot right behind us (accessible from both Campbell and Argyle) or free street parking on Carlisle street right behind the municipal lot.

Do you have free wifi?

Yes we do!

Can I sit in and study there?

Absolutely! We have free wifi, lots of sunshine, lots of seating, and lots of outlets!

ARE YOU A FULL SERVE RESTAURANT?

NO, WE DO NOT HAVE TABLE SERVICE, WE ARE A SMALL, COZY BAKERY WITH A GROCERY SECTION.

IS YOUR ESTABLISHMENT KID-FRIENDLY?

Absolutely! WE HAVE TONS OF COLOURING PAGES, FUN GAMES, AND WE ARE ALWAYS PLAYING CARTOONS! LOTS OF YOUNG FAMILIES SPEND THEIR AFTERNOONS HERE!